Refund policy
Last updated 17 August 2026
This covers refunds for the paid packages listed below. The guest and free tiers cost nothing, so there is nothing on them to refund.
What's covered
If the service doesn't work as described, write to us within 14 days of buying and we'll refund the unused part of your package. “Doesn't work as described” means something like: a paid model you're entitled to was unavailable for an extended period, a payment was charged incorrectly, or a feature the package promised didn't work.
What's not covered
- A package that's been substantially used.
- Disappointment with a model's answer. Model quality is set by the provider (Anthropic, OpenAI, Google and the rest), not by us, and isn't something a refund can fix.
- A request made more than 14 days after the purchase.
- Simply changing your mind after using most of what you bought.
The packages this applies to
- 7 days ($2.99): 500 messages and 30 images, valid for 7 days from purchase.
- 1 month ($6.99): 1000 messages and 100 images, valid for 30 days from purchase.
- 3 months ($14.99): 2000 messages and 200 images, valid for 90 days from purchase.
A package's allowance is a total for the whole package, not a daily rate. It doesn't carry over when the package ends or when you buy another, and unused messages have no cash value beyond the refund window above.
How to request one
Write to us from the contact page, or from Settings → Contact if you have an account, with the email address you paid with, roughly when you bought it, and what went wrong. We'll get back to you and, if it qualifies, process the refund back to your original payment method through PayPal. Processing can take a few business days on top of however long your bank or card issuer takes to show it.
If we change the service
If we make a change that materially reduces what an active package included, tell us and we'll refund the remainder, even outside the 14-day window above.
Changes to this policy
If this policy changes, the date at the top changes with it. See also our terms and conditions, which this policy is part of.